Privacy Policy

3.1 What purpose do we process your personal data for?

At Enginyeria de Software S.A. (Engisoft), we process the information provided by interested individuals for the purpose of:

3.1.1 Site visitation Tracking (Google Analytics)

Like most websites, we use Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site and to understand how they find and use our site’s sections.

Although GA records data such as geographical location, device, internet browser, and operating system, this information is not used by Enginyeria de Software S.A. for profiling or any other processing. We are not able to use this data to personally identify the user. GA also saves the user’s IP address, which could be used to personally identify them, but Google does not give us access to this.

At Enginyeria de Software S.A., we consider GA as a third-party data processor (see Section 5).

GA uses cookies, which are specified in Google’s developer guidelines. Disabling the use of these cookies in the user’s browser will stop tracking of any part of their visit to the pages of this website.

3.1.2 Managing the sending of requested information

The request for information or resolution of doubts must be made through the forms provided for this purpose: contact form.

The data will be received in an email account of Enginyeria de Software S.A. and will be stored, being able to be used to facilitate a response to the inquiries made, information about services, quotes, and/or commercial actions. These emails and the contained data will not be transferred to third parties.

NOTE: As a user, avoid entering personal or sensitive data in the text field, as it is not intended for that purpose and Enginyeria de Software S.A. does not have the means to verify them in that regard.

3.1.3 Engisoft Status – SorryTM

We use the automated communications service —Engisoft Status— through which it is possible to be informed at all times of incidents, actions, updates, and other notices. As a user, there is the possibility of subscribing to the notification tool by providing only the email address. Engisoft will store these emails on a list of the MailChimp service, as well as on the SorryTM service itself, which will act in this regard as data processors. These emails will not be used for any purpose other than the communications published in the Engisoft Status tool.

3.1.4 Facebook Pixel

Facebook pixels are small programs that appear as virtually invisible “dots” the size of a pixel on our website, creating a link between your visit to our site and Facebook. When the pixel loads, Facebook places a cookie called “fr” on your computer, allowing for more personalized ads, as well as evaluating and improving ads based on your browsing pattern. This is important to us because it enables us to identify which options on our website are of interest to our visitors and which are not as much. This cookie has a duration of 90 days. You can find more information about Facebook cookies at: https://www.facebook.com/policies/cookies/. Please note that once the “fr” cookie is placed, Facebook may track your browsing pattern on other websites that have implemented a Facebook pixel or social plugin. You can opt out of tracking by not being logged into Facebook, browsing in a private session, or adjusting your ad settings on Facebook.

3.1.5 Tawk.to

We use the Tawk.to service to facilitate visitor support on our website through a live chat tool. This service allows users to engage in direct conversation with one of our sales representatives to clarify any doubts they may have during their website visit.

This registration does not require any personal data from the user to initiate the conversation, but it does require certain third-party cookies to enable tracking of the inquiry, which will be installed in the browser of the interested party if accepted. In the event that during the conversation either party requires more specific information, the representative may request contact details that the user may or may not voluntarily provide through the chat.

Tawk.to states in its privacy policy compliance with the GDPR regulations on the processing of personal data, as well as equivalent international regulations.

3.1.6 Mautic

Through the Mautic service, we can collect personal data for the purpose of segmenting the potential interests of website visitors and subsequently customizing possible future commercial or marketing actions. These personal data will only be recorded if the visitor to the page accepts the cookies of this service, which would be stored in their web browser.

Mautic commits, according to its privacy policy and compliance with GDPR regulations on the processing of personal data, to take special care in the treatment and storage of such data.

3.2 How long will we keep your data?

The provided personal data will be kept until their suspension is requested by the interested party, exercising their rights over the data.

3.3 If you are under 18 years old

The use of forms on our website is not permitted for individuals under 18 years old, as our services are specifically aimed at companies and businesses.